Frequently Asked Questions

We want your shopping experience with Invictes to be smooth, simple, and satisfying. Below are answers to common questions about shipping, orders, and more.

How much do you charge for shipping?

We provide free shipping to over 200 countries worldwide
*Exceptions may apply in select regions.

Will I be charged any customs, duties, or extra fees?

Nope. The price you see is the final price — no hidden charges or surprise fees at checkout.

When will you ship my order?

If the item is in stock, we’ll ship it within 3 business days of your purchase.

How long does delivery take?

Orders are shipped via EMS or USPS, and typically arrive within 5–20 business days after dispatch. Delays may occur due to customs or high shipping volumes, but we always aim for timely delivery.

Will I receive tracking info?

Yes — tracking details will be emailed to you within 3–5 business days. Please note: tracking may not be available on some free shipping options. If you don’t receive tracking, contact us at contact@merchsalesonline.com

Can I cancel or change my order?

Yes, you can cancel or modify your order within 12 hours of placing it. Just email us at contact@merchsalesonline.com and we’ll assist you.