Refunds & Returns Policy

Order Cancellation

We accept order cancellations within 12 hours of purchase, provided the item has not yet shipped.
If you need to cancel or make changes, please contact us immediately.

Refunds

Your satisfaction is our top priority. That’s why every order from Invictes.com is protected by our Satisfaction Guarantee:

• ✅ Full refund if your order does not arrive within the guaranteed timeframe (45 business days, excluding processing time of 1–3 days).
• ✅ Full or partial refund if the item arrives significantly different than described.
• ✅ Full refund if you never receive your order due to an error on our end.

Please note: Full refunds are not issued if:

• You provided an incorrect shipping address.
• Your order is delayed due to customs clearance, natural disasters, or other exceptional events outside our control.

All products are backed by a 60-day money-back guarantee.

To request a refund, please reach out to us via the Contact Us page or email us at:
📧 contact@merchsalesonline.com

Easy Returns

Not fully satisfied? You have 30 days from delivery to return your item for a replacement or refund — no questions asked.

• Simply contact our team before sending anything back.
• Customers are responsible for return shipping costs.
• Unauthorized returns will not be accepted.

We stand behind everything we sell and are always here to help resolve any issue.

Let us know if you need assistance — we’re always ready to help.